North Yorkshire Police has been using officers with previous control room experience to help it deal with an increase in the volume of 999 and 101 calls this summer.
Some police officers in North Yorkshire have been temporarily reassigned to the force control room over the summer in an effort to reduce the amount of time it takes for 999 and 101 calls to be answered.
The latest figures show the North Yorkshire force takes an average of twenty seconds to answer a 999 call, the target is ten seconds.
Here's Superintendent Mike Walker.
Superintendent Mike Walker says the extra staffing has been bought into the call handling team in an effort to reduce the amount of time it takes to answer emergency calls.
The force received 10,491 calls to the 999 service in July which was 5% up on the previous month and 8% up on the same time last year.
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