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Changes to Call Handling Procedures at North Yorkshire Police

North Yorkshire Police say they have made changes to the way their call handlers work after criticism from Her Majesty's Inspectorate of Constabulary

A report from HMIC said that some calls to the 999 service were being inappropriately downgraded, leading to longer response times.

Assistant Chief Constable Lindsey Butterfield says the force has made a number of changes to it's procedures and is keeping a close watch on response times.

North Yorkshire Police say senior officers are now involved in the management of more 999 calls following the report.

Assistant Chief Constable Lindsey Butterfield says they have made changes to the way key calls are managed..

 

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