North Yorkshire Police says it is going to take a more robust approach to some calls for assistance.
The force is introducing a "Right Care Right Person" policy from January which means it might refuse to attend some calls for assistance if it's outside their core responsibilities.
Deputy Chief Constable - Mabs Hussain - says initially they will be focusing on calls from health professionals.
The force control room is continuing to deal with increasing numbers of calls and the force says in some instances the police are not the right people to respond.
Assistant Chief Constable Mike Walker says the first phase of the project will focus on health related calls.
Superintendent Fiona Willey, Customer Contact lead in the Force Control Room, says the control room does deal with a significant number of calls relating to health matters, the North Yorkshire Force has been holding workshops with partner organisations in the health field to highlight some of the problems.
Fiona says that in many situations the individual involved in a situation would be better served by someone other than a Police Officer.
Assistant Chief Constable Mike Walker says the new policy will be rolled out from January and will require additional training and support for control room staff who by their nature are keen to help people.
Humberside Police are already using the Right Care Right Person approach and have reported that more than 1,000 officer hours per month have been reallocated to core tasks as a result of the programme.
Scarborough Into 5th After Easter Double Against Playoff Rivals
Calls For Year-Round Water Testing In Scarborough Amid Sea Pool Plans
North Yorkshire Council: Iran War Fuel Situation Monitored
North Yorks Mayor Says “Quite a Low Bar” For Councillors To Say “Step Up To The Mark”
Scalby Easter Walk Returns to Raise Funds for Futureworks Charity
Scarborough Water: Councillors Clash Over Climate Change References
Bid Submitted For 8 Million North East Coast Project
Investigation Underway After Man Seen Kicking Dog In Scarborough
Town Council Decry Abandoned, Derelict and Unused Scarborough Allotments
Motorcyclist Sustains Life-Threatening Injuries Following Collision Near Driffield
Whitby Town Launches Sponsor A Seat Plan
Scarborough MP: "It’s up to the NHS Trust to improve the services”
Comments
Add a comment