A Yorkshire Coast Councillor raises concern over 101 call answer times but the police say the situation has "drastically" improved.
North Yorkshire Police say the amount of time it takes them to answer the non emergency 101 line has halved over the last 12 months.
The force says the average answer time is now 3 minutes.
However Eastfield Councillor - Tony Randerson - says he's heard of recent incidents where answer times were much longer.
Councillor Randerson says he's had complaints from local residents who spent 45 minutes on hold last week only to then be told to report the incident online.
Chief Superintendent Catherine Clarke says the force has made improvements.
Figures for June show that there were 17,605 calls to the 101 line in North Yorkshire, the average answer time was three minutes and eight seconds.
- RELATED STORIES : North Yorkshire Police Ask Frustrated 101 Callers Not to Use Emergency Line
- RELATED STORIES : Over a Third of Calls to the North Yorkshire Police 101 Line Abandoned
- RELATED STORIES : Filey Anti-Social Behaviour Highlights Police 101 Issues
- RELATED STORIES : £1.9m to Improve North Yorkshire Police 999 & 101 Service


Record Multimillion-Pound Investment Promises To Fix North Yorkshire's Roads And Potholes
Row Over £20,000 'Incorrect' Public Toilet Charges in Whitby
'Strong Fish Smells' Spark Objections To Seafood Business Application
Maternity And Neonatal Services Face £736,000 Funding Gap To Meet New Safety Standards
Concerns Raised Over Tourist Tax Powers In North York Moors National Park
Educational Outcomes For Coastal Children To Receive Major Boost Under New Pilot Scheme
Special Train Journey Evokes Precious Memories For Dementia Patients On The Yorkshire Coast
Free Flu Vaccines Will Be Available At Drop-In Clinics Along The Yorkshire Coast
Extracurricular Opportunities Set To Expand For Pupils In Scarborough And Whitby
Time-Travelling Children Uncover Scarborough's Geological Past
Solar Panels Confirmed For Whitby And Eastfield Public Buildings To Cut Energy Bills







Comments
Add a comment