Yorkshire Water say they will continue to ask for customers to share their views after the strong response to its recent Your Yorkshire Water, Your Say online events.
In November, CEO Nicola Shaw and the senior leadership team hosted four virtual sessions with household customers, business owners and community groups from across Yorkshire. The sessions were designed to help Yorkshire Water get closer to the people it serves, understand their priorities, and provide a space for customers to ask unfiltered questions directly to senior leaders.
More than 245 customers signed up, and 93 customers took part in the live discussions. Questions were also submitted in advance and after the events to ensure those unable to attend were still heard. Each session focused on a different Yorkshire region, North, South, East and West, so that customers could ask questions about issues most relevant to their local area.
During the events, customers had the opportunity to speak directly with CEO Nicola Shaw on topics such as company ownership, partnerships, profits, dividends and executive pay.
Director of clean and wastewater services, Dave Kaye, answered questions relating to water quality, pressure, resilience, service interruptions, leaks, sewer flooding, pollution and environmental protection.
Matthew Pinder, director of customer distribution and collection addressed queries about billing, affordability and support for vulnerable customers, while director of asset delivery and engineering, Richard Stuart, responded to questions on investment, infrastructure and long-term spending.
There were some regional variations across the county. North Yorkshire customers had concerns about water supply and resilience, river health and smart meter roll-out.
Questions about coastal and bathing waters were raised by customers across East Riding and the pace of improvement and infrastructure investment in the context of new housing and climate change.
Following on from the sessions, Nicola Shaw said:
“I would like to thank everyone who took part in these online events, as well as those who sent in their questions. These conversations gave my team and me invaluable insight and genuine input from customers across Yorkshire. Hearing directly from customers - listening to their concerns, priorities and expectations - helps us to shape our plans and make meaningful improvements.”
“We intend to continue these important events, holding regional customer panel sessions every six months. This will allow us to share updates on our actions and future plans, while giving customers regular opportunities to tell us where they want us to do better.”
The full list of questions and answers from all four sessions, along with materials from the events, can be viewed on the Yorkshire Water website under Get involved: Your Yorkshire Water, Your Say:
https://www.yorkshirewater.com/about-us/get-involved/your-yorkshire-water-your-say/
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