Hospitals, police forces, and local councils across the Yorkshire Coast are facing significant IT disruptions following a global Microsoft outage that has forced some critical services to revert to paper records.
Critical public services across the Yorkshire Coast are reverting to paper records and facing online communication disruptions today as a global Microsoft IT outage impacts millions of users worldwide.
Healthcare operations are facing significant challenges, with York and Scarborough Teaching Hospitals NHS Foundation Trust confirming that their IT systems are experiencing issues due to the worldwide glitch. Trust officials have advised that patients should continue to attend for appointments and access urgent care services if needed, utilising 111, 111 online, or local pharmacies for non-emergencies.
The Humber and North Yorkshire Health and Care Partnership also confirmed the wider IT disruption across the health service.
An NHS spokesperson said:
"With the global Microsoft issue inevitably having a disruptive impact for staff, local NHS services are enacting long-standing measures to manage IT outages and ensure critical services and appointments can continue for patients today – including using other IT systems or paper records where possible. Patients should continue to use 999 in an emergency, and otherwise use 111, 111 online, or their local pharmacy, and come forward for appointments unless told otherwise."
Time-critical but non-emergency police reports should go through the 101 telephone service today. Humberside Police warned that crime reports submitted via their online channels may not be received due to the failure, though their virtual assistant, AI Bobbi, remains available on their website.
Emergency 999 calls remain fully operational across all regional forces.
North Yorkshire Police systems are also facing technical difficulties. Force officials confirmed that while the global service issue is affecting some internal systems, non-urgent enquiries can still be submitted via their website, and their 101 and 999 networks remain entirely unaffected.
Emergency responses at sea remain secure, although the Maritime and Coastguard Agency is currently experiencing problems sending and receiving emails due to the worldwide failure. Coastguard officials confirmed that their search and rescue services are currently unaffected by the software issues, and anyone facing a coastal emergency should continue to dial 999 and ask for the Coastguard.
Fire crews will continue to mobilise as normal. North Yorkshire Fire and Rescue Service reassured communities that their emergency call handling and mobilising systems have escaped the outage.
Urgent local government issues must be reported by telephone today. North Yorkshire Council announced that a number of their online services are currently affected by the Microsoft issues, and officials are awaiting further updates.
Microsoft platforms have been struggling with the global outage since last night. The widespread disruption stems from an issue affecting Microsoft 365 services, including the AI assistant Copilot, Microsoft Teams, and Outlook. Hundreds of thousands of users have reported issues on the tracking website Downdetector, with the technology giant noting a serious impact on the NHS alongside millions of other affected users worldwide.
Members of Parliament in the House of Commons are struggling to go about their workday. The heavy reliance on Microsoft Outlook has left MPs unable to read or reply to emails from their constituents.
A deployed software fix is not taking as expected, according to Microsoft officials, although the company says it is now seeing early stabilisation in some of its systems.
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