Whitby Coastliner Driver Recognised for Medical Emergency Response

Friday, 12 May 2023 11:25

By Matthew Pells

Coastliner bus driver Mariusz Losinski is has been recognised with a Pride of the North award from parent firm Transdev after dealing with a medical emergency.

Transdev revived its Pride of the North Cup following the pandemic to salute its drivers who receive the most positive feedback from customers for their smooth and safe travels and friendly welcome on board.

The bus firm’s unsung heroes at depots across Yorkshire, Lancashire and Greater Manchester who drive thousands of people to work, the shops or an amazing day out compete for a specially created Pride of the North trophy to celebrate the best of the best.

Malton-based Mariusz was nominated by one of his customers on board Britain’s Most Scenic Bus Route, Coastliner’s 840 from Leeds and York to Whitby, for his cool and calm handling of a medical emergency during a journey over the North York Moors.

The customer wrote:

“We had just left Thornton-le-Dale and begun the climb up onto the Moors – before we got to The Fox and Rabbit Inn, there was a medical emergency downstairs.

“The driver (Mariusz) dealt with the situation quickly, making a phone call to the bus company. Unfortunately, the situation worsened and the driver had to call 999 to request an ambulance on behalf of the poorly passenger. The paramedics arrived and we continued our journey.

“On my return journey from Sleights two days later, the same driver told me that the passenger had been airlifted to hospital to get the medical assistance he needed. I could tell that this driver really cared about his passengers - his general attitude was happy and friendly, and his customer service was great.”

Drivers based at all 10 of Transdev’s depots compete every month to add their names to the coveted Pride of the North Cup – along with a certificate to keep and a monthly prize.

The bus firm also presents its Transdev Honours to a single champion from each of its depots across the North, including cleaners, travel shop staff and engineers as well as drivers, with nominations from colleagues and customers. The Honours were created in 2020 to recognise those who gave outstanding service in a challenging year.

Customers can nominate any driver they feel has gone the extra mile to give them an amazing journey by emailing: PrideoftheNorthCup@transdevbus.co.uk.