Homeowners in Bridlington are being warned to be alert following recent reports of cold-calls being made by businesses offering triple glazing.
Sales representatives have claimed that even recently installed double glazing should be replaced.
Humberside Police say a concerned homeowner reported being contacted by a rogue trader who told him that double glazing needed replacing with triple glazing. After convincing the homeowner to go ahead with the unnecessary work the trader took payment but failed to return.
Officers say that if you receive a cold-call claiming that existing glazing needs replacing you should..
- Check with the initial installer and ask them to inspect their work. If there is a problem, they may have a legal responsibility to put the matter right, especially if the work was done recently.
- Contact Citizens Advice consumer service for legal advice – 0808 223 1133.
- If you do receive a cold-call offering triple glazing
- Be very wary of any salesperson that asks for a large deposit or full payment up front.
- Reputable businesses are usually busy, be suspicious of any firm that offers to do work in a short time scale.
- Ensure any replacement windows and doors conform to current Building Regulations. If the business is not a member of a competent person scheme such Fenestration Self -Assessment Scheme (FENSA) or CERTAS, it is the homeowner’s responsibility to apply to the local authority for Building Regulations approval.
- Check with FENSA or CERTAS that the trader really is a member.
- Check on-line reviews.
- Ask for identification, all qualified installers should carry photo ID.
- Ask friends, neighbours and family who they would recommend.
- Get 3 quotes from different providers if possible and compare prices and work.
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