North Yorkshire Police has reported a major reduction in emergency and non-emergency call answering times, transforming its national ranking despite a surge in public demand.
North Yorkshire Police has recorded a substantial improvement in its emergency and non-emergency call answering performance, marking a significant turnaround for the force over the past three years.
The latest figures reveal that the force has drastically reduced the time it takes to answer both 999 and 101 calls, moving from near the bottom of national league tables to a highly competitive position.
Deputy Chief Constable Ben Moseley outlined the recent statistics:
"94.3% for the most recent 12 month rolling period compared with 90 90.8% for the previous 12. So a significant uptick in performance. And broadly if we look at comparisons across the country and in terms of time, our current performance um puts us around the 13th position out of the 43 forces. If we step back three years ago by the end of 2022, our 999 performance was 42nd out of 43 geographical forces. So night and day in terms of performance. The average answer time in February was two seconds, that's in effect instantaneous. I think huge credit is deserved to the control room staff and they're doing a great job for the public of York and North Yorkshire."
In addition to the emergency network, the force has also reported healthy progress regarding its 101 non-emergency service.
Deputy Chief Constable Moseley said:
"So the 101 SLA performance broadly and perhaps unsurprisingly aligns with our seasonal demand across the year. The 101 average answer time continues to fall in that medium term trajectory for 101 answer times. The first calendar quarter of 2026 has been very healthy so far with our 101 SLA compliance sitting as a whole since the first of January 26 at 88.4%. And it's important to mention this is all against a background of increasing 101 demand. We're seeing by as much as a 20% uplift year on year. So the maintenance of strong performance in this area is good."
The progress across both the emergency and non-emergency networks reflects a sustained effort by the control room staff to enhance the service provided to the public across York and North Yorkshire.
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