North Yorkshire Police says it has improved the speed with which it answers 999 calls.
Last July just 46 percent of calls were answered within the national target of ten seconds.
A recently published inspection of the force said the way it responds to the public "requires improvement".
Chief Constable - Lisa Winward - says the call time figure has now significantly improved.
His Majesty’s Inspectorate of Constabulary Fire and Rescue Service carried out a PEEL Inspection of North Yorkshire Police in October last year. The PEEL inspection covers the areas of Effectiveness, Efficiency and Legitimacy across a number of sub-headings.
The report rated North Yorkshire Police as either requiring improvement or inadequate in 5 out of 8 areas, one of the areas that required improvement was "Responding to the Public" and the report highlighted issues around the time it takes to answer calls for service.
North Yorkshire's Chief Constable says the force is working hard to improve the speed at which it answers 999 calls.
Lisa Winward says the number of 999 calls answered in under ten seconds is now at 76 percent, but admits there is more to do
The Police, Fire & Crime Commissioner has already approved £1.85M investment into the Force Control Room to provide new technical systems and new personnel including 36 additional communications officers, 12 additional dispatchers, 6 established trainers and 2 additional police inspectors.
Chief Constable Winward says work to fill those roles is now ongoing, but does take time.
The demand on police control rooms has been steadily increasing across the country with a 16% increase in calls nationwide last year.


Dom's Late Finish Is Top Tear As Boro Battle Back
Scarborough and Whitby MP Hails Budget Boost for Households and Businesses
Festive Event Near Pickering To Focus On 'Mental Elf'
New Speed Limit For Whitby's New Bridge
Five Figure Donation For New Scarborough Sea Cadets Vessel
Review For Scarborough Pride Parking Charges
Whitby Town Trip Postponed
Bridlington Town Battle Blyth Spartans
Yorkshire Coast Rugby Action
Scarborough Sparkle Returns This Weekend
New Partnership Sees Foodbank Donation Stations at East Riding Council Buildings
Bus Franchising Pilot Coming to North Yorkshire Coast







Comments
Add a comment