New Toll System for Humber Bridge

The date for when the Humber Bridge’s toll booths will close to make way for a new free-flow system has been revealed.

The new automatic system, dubbed Humber Bridge Toll, will be fully operational by Monday, February 2.

The bridge has been using a hybrid system since the introduction of the HumberTag in 2015. The new fully automatic system was expected to be in place by the end of last year but the switchover was delayed to ‘ensure a smooth rollout’.

The current toll booths will close at the end of Friday, January 30 ahead of the ‘go-live weekend’ in which customer data will be migrated from the existing HumberTag accounts over to the new system. A new payment website, new Humber Bridge Toll app, and other payment methods will then become fully operational from Monday, February 2.

Those crossing the bridge over the go-live weekend who do not have an account will be able to pay the toll once the system is up and running on Monday, February 2. They’ll have until midnight on Tuesday, February 3, to do so to avoid a £25 administration fee.

The weekend will also see toll prices rise for the first time since they were lowered in 2012. For non-account customers, the toll fee will rise from £1.50 to £2 for cars, from £4 to £5 for vans, and from £12 to £15 for HGVs.

Customers with an account will see a rise from £1.35 to £1.50 if crossing in a car. Account holders in a van will be charged £4 and those crossing in HGVs will be charged £12. To sign up for an account visit www.humberbridge.co.uk

Personal and business HumberTag account holders are being asked to take key steps in the run up to the launch of Humber Bridge Toll. These include:

• Check your account information is correct, so the correct information transfers over to the new system.
• If you require a record of previous crossings, download these from your HumberTag account as they will not transfer across to your Humber Bridge Toll account.
• Top up your credit to cover any crossings you intend to make during the go-live weekend – Saturday, 31 January and Sunday, 1 February.

Once the new system goes live, account holders will need to create new usernames and passwords for their Humber Bridge Toll accounts. Instructions will be issued on how to do this.

Andrew Arundel, Chief Executive Officer at the Humber Bridge, has explained the importance of bridge users understanding what they need to do before, during, and after the go-live weekend. He said:

“Humber Bridge Toll is a much-improved payment system for Humber Bridge users, whether they choose to pay automatically via an account, or manually for each crossing they make.

“It significantly builds on the existing payment options, such as by introducing a much more user-friendly payment website, and increases the methods of payment open to users with the launch of a dedicated payment app and the ability to pay at PayPoint locations. Users will still be able to pay over the phone, too, by speaking to one of our Customer Services colleagues.

“However, during January, in the run up to the launch, it is important existing account holders understand what actions they need to take to ensure a successful transition to the new system, and it is important non-account holders understand how to pay if they use the bridge over the go-live weekend. To help people to be fully informed, we are publishing extensive information on our website and social media, we’re handing out flyers at the toll booths during January, and we’ll be issuing instructions to account holders via email. So, I would encourage all Humber Bridge users to take the necessary steps to find out what they need to know and do before the end of the month to make the transition to Humber Bridge Toll as seamless as possible.”