Openreach have confirmed that a problem with equipment in the Scarborough telephone exchange was the cause of a widespread loss of internet access in the area on Wednesday
Large numbers of people reported a loss of internet connectivity in Scarborough from 10am on Wednesday affecting multiple providers.
A spokesperson for Openreach told This is the Coast:
“We had to replace a fault part in our Scarborough exchange this afternoon, which was causing disruption to broadband services in the local area. Engineers quickly identified the fault and replaced the piece of equipment that was causing the problem. People should now be able to get back online. We’re sorry for any disruption caused.”
Service was restored at around 5:30pm.
The outage had affected both residential and businesses customers.
Alan Knowles runs a business in Filey he said
"Down in Filey with 3 x providers (office and home). Plusnet, BT and Zen internet. Including a leased line too, which is concerning."
Paul Hesp checked with his service provider on Wednesday morning and was told..
""We have tested your service, and identified it is being affected by a incident in your local area.Incident detected:23-Dec-2020 10:25Estimated clear:23-Dec-2020 15:25Sorry for the inconvenience. We hope to have you back up and running as soon as possible.
Central Healthcare in Scarborough saidaffected their internet and phones
There were also reports that some shops are unable to take contactless payments as a result of the outage.


Flood Warnings Issued For Scarborough's Sandside & Foreshore Road
East Riding Council Facing "Tough Decisions" as New Operating Model Signals Looming Redundancies
Location for Scarborough's 400th Anniversary Sculpture Confirmed
New Chief Exec for Yorkshire Air Ambulance
Scarborough and Whitby MP Presses for Burniston Fracking Decision to be Delayed
Pickering and Filey MP Criticises Government for ‘Unfair’ Rural Funding Settlement
East Riding to Introduce Weekly Food Waste Collections Amid Long-Term Funding Fears
Eastfield Boxing Club Film to Get Scarborough Premiere
Scarborough Athletic Stunned By Minnows in Senior Cup
Whitby Town Again Hit By Second Half Slaughter
Scarborough Café and Flat Plans Opposed by Town Councillors
Bridlington Town Beaten Again Despite Improved Showing







Comments
Add a comment