In June 2021, North Yorkshire Police handled 35,490 calls across their control room and front counters in their police stations.
- 8,984 of calls were 999 calls… an increase of 37 per cent compared to our expected demand for the month of June.
- 60 per cent of the 999 calls were answered within 10 seconds, and 34.3 per cent were answered within 60 seconds, with 2.78 per cent going above this time.
- Each 999 call lasted on average 5 minutes with one of the longest lasting 27 minutes.
- There were 10,203 non-emergency 101 calls received last month that were answered on average within 5 minutes and 11 seconds,
- Another 9,935 calls were picked up by our front counter and control team where the caller required advice or needed to be transferred to a specific person or department
- A further 4,959 callers requested a call back in June to save them hanging on the phone. On average the caller was called back 40 minutes later.
June also saw the highest amount of calls that the force received from other emergency services and partner agencies with 1,409 calls made to the control room to request police attendance at incidents.
Commenting on the figures for June North Yorkshire Police’s Superintendent of Customer Contact, Jason Dickson said:
“Behind every 999 and 101 call in North Yorkshire is the same dedicated team of people answering those calls, 24 hours a day. Each and every one is trained to deal with the most unusual and unique to the most distressing and challenging situations.
“But the speed that we can answer our 101 calls very much depends on how many 999 calls we receive. So, the more 999 calls we receive, the less quickly we can answer the 101 calls as of course, the 999 emergency calls must always take priority.
“As the figures above highlight, the increase in the amount of 999 calls that we received during June impacted on how quickly we could answer the non-emergency 101 calls we received. Other aspects such as the duration of each call, the number of calls in progress at any one time and the amount of calls coming in at any one time can also have an impact.
“But we are very grateful to those 101 callers for bearing with us and to those who used our call back service by pressing 1 on their keypad and leaving their details, enabling us to call back once the 999 calls had been dealt with.
“We’d also like to thank those who have started to use our online reporting tool on our website to report non-emergency crimes, provide information and tell us about antisocial behaviour, traffic collisions, rural crime and much more.
“Every report made to us via our website, and every 101 call back request, helps keep our phone lines free for emergencies.
“You can also visit many of our police stations in person where our dedicated front counter teams can also help you if you need to report a crime, provide information or if you need advice plus much more. Please just double check the opening times on our website first.”
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