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Microsoft confirms all services are restored after global outage

Microsoft has said that all services have been fully restored after a global outage which affected the NHS, police, schools and other services across the UK.

It scrambled to restore email, messaging and other services after a technical issue began to affect services from 6pm UK time on Thursday.

By Saturday morning, the remaining issues had been resolved for Microsoft customers.

The company posted on its Microsoft 365 status page: "We have completed our efforts to address the underlying issue of the incident and restored service to the remaining impacted customers and regions.

"Further updates can be found at MO1550821 in the Microsoft 365 admin centre."

Millions of customers were unable to send and receive Outlook emails, with Teams, Copilot and other Microsoft 365 services also affected.

Some police forces in England and Wales said they could not receive crime reports online on Friday.

NHS England also said that some staff were using paper records in response to the IT outages.

More than 130,000 people reported Outlook issues in the US on monitoring website Downdetector at its peak on Thursday night.

Government cyber minister Baroness Lloyd of Effra said contingency measures had been put in place.

She confirmed there had been "limited reports of impact on frontline service delivery" which had been "inconvenient and disruptive".

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The minister spoke to Microsoft UK's chief executive Darren Hardman about the situation.

Microsoft said on Friday that the outage was triggered by a "technical issue not related to cyber or AI agents".

Sky News

(c) Sky News 2026: Microsoft confirms all services are restored after global outage

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