North Yorkshire Police says it has made considerable strides in improving the speed at which it answers both emergency 999 and non-emergency 101 calls.
New data shows the North Yorkshire force ranks 5th in the UK for it's average answer time for 999 emergency calls.
The figures also show an improvement in the time it takes to answer calls on the 101 non-emergency line despite a 4.7% increase in calls to the line resulting in an additional 8096 more calls compared to the previous financial year.
Deputy Chief Constable, Scott Bisset, says these improvements follow significant investment in technology and personnel within the force control room since July 2022.
Deputy Chief Constable Bisset said that in February, the average answer time for 101 calls was 2 minutes 51 seconds with around 67% of those calls answered in under 3 minutes. The longest wait time for a 101 call in February was 1 hour 15 minutes, which tends to occur during busy periods when the 999 lines may also be experiencing high demand. The longest wait time for a 999 call in February 2025 was 2 minutes 55 seconds.
The improved performance in call handling is reflected in the Service Level Agreement (SLA) compliance. For 999 calls, the SLA has been above the national target. In February 2025, compliance with the 999 SLA would have placed North Yorkshire Police as the 5th highest nationally, based on November 2024 national data.
The 101 SLA is also continuing on an upward trend. Notably, there has been a 4.7% increase in the volume of 101 calls received this financial year to date, equating to 8096 more calls compared to the previous financial year.
Overall, North Yorkshire Police appears says it is making significant progress in ensuring that members of the public can promptly contact the force via both the emergency and non-emergency telephone numbers and says that the investment in technology and people is a key factor driving these improvements.
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