North Yorkshire Police says it is now answering 90 percent of 999 calls within ten seconds.
last year the force was ranked bottom in the country for it's emergency call answer times, now it's 25th out the 45 police forces.
Assistant Chief Constable - Catherine Clarke - says the force is receiving more 999 calls than a year ago but answering them more quickly.
Assistant Chief Constable - Catherine Clarke - says the figures are continuing to improve.
A report to a meeting of the North Yorkshire and York police, fire and crime panel states that since last January North Yorkshire Police have gone from 45th out of 45 nationally for 999 performance to 25th, as of November 2023, despite receiving 16 per cent more emergency calls than the year before.
Comparing the force’s performance from December with the same month in 2022, the number of calls answered within ten seconds has improved from 74 per cent to 90 per cent.
The number of 999 calls taking more than a minute to be answered dropped from four per cent to one per cent.
The figures have been welcomed by the county's Police, Fire and Crime Commissioner, Zoe Metcalfe, who said:
“It is fantastic that the clear improvement plan put in place following the initial inspection last year has led to genuine, embedded, and measurable progress in keeping the public safe and feeling safe.”
The progress follows panel members expressing dissatisfaction over the performance of the Force Control Room and successive commissioners pouring millions of pounds of investment into tackling persistently high call answering times.
In 2022 government inspectors found the force to be ‘requiring improvement’ in several areas, including responding to the public and that North Yorkshire Police needed to improve the speed with which it answers and responds to emergency calls as it was “well below the national standard”.
Mrs Metcalfe said she was “delighted” that the investment she had put into the Force Control Room had led to the inspectorate recently declaring the call answering issue had been resolved.
She states:
“The Inspectorate noted that significant steps had been taken in response to the cause of concern being issued; that strengthened governance and an improved understanding of force performance was improving service to the public through delivery of an improved police service.
“To see the single cause for concern removed just 12 months on from the initial inspection is a tremendous achievement, and testament to the hard work of both the Chief Constable and their whole team, and crucially, demonstrated the effectiveness of public oversight.”
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