East Riding of Yorkshire Council’s destinations team has once again demonstrated its commitment to exceptional customer care by retaining the prestigious Customer Service Excellence Award for 2025.
Covering Bridlington Spa, Sewerby Hall and Gardens, South Cliff Holiday Park, and the coastal and countryside teams, the accreditation follows a detailed two-day assessment in July as part of the national scheme’s rolling programme.
The independent assessor praised the consistently high standards across all sites, highlighting how a culture of excellent customer service is now firmly embedded in everyday operations. Staff were recognised not only for their dedication to customers but also for their willingness to support colleagues across the wider service.
In addition to retaining the core accreditation, the destinations team was awarded an additional “Compliance Plus” rating for their innovative work in providing customers with information tailored to their needs and preferences. This reflects the growing use of digital channels to communicate clearly and keep customers well informed.
This new commendation brings the total number of “Compliance Plus” ratings awarded to the service to four, a clear endorsement of the team’s customer-first approach and ongoing commitment to service improvement.
Councillor Nick Coultish, cabinet member for culture, leisure and tourism at East Riding of Yorkshire Council said:
“This achievement reflects the passion and professionalism of our destinations teams, which consistently goes above and beyond to provide visitors with the very best experience.
‘’I’m delighted to see their hard work recognised nationally once again and proud that we’re setting the standard for customer service across our much-loved sites.”
Coby Kemp, destinations service manager at East Riding of Yorkshire Council said:
“Securing the National Customer Service Excellence Accreditation once again is a reflection of the consistent standards we uphold across our destinations.
‘’It’s the result of a coordinated team effort, where every member plays a vital role in ensuring our services run smoothly and meet the expectations of our visitors. This achievement reinforces our focus on continuous improvement and delivering reliable, high-quality and memorable experiences.”
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