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101 Call Wait Times Increase as Number of Calls Rises

Tuesday, 22 July 2025 06:00

By Matthew Pells

North Yorkshire Police say they saw a large increase in the number of calls to their non-emergency 101 line in June.

But despite the increase Deputy Chief Constable Scott Bisset says they still manage to answer most calls in less than five minutes.

"compared to last year, both 999 and 101 calls are decreasing in the length of time we're taking to answer them.

The maximum wait time for a 101 call was 27 minutes.

I can remember a time when that could be one and a half or two hours. So we don't want people waiting for 27 minutes, but by the same token, that's significantly decreased historically from where the force has been previously."

27 minutes was the longest period of time a caller to North Yorkshire Police's non emergency 101 line had to wait for an answer in June.

The Deputy Chief says the force did answer the vast majority of calls in less than five minutes despite a large increase in the number of calls received.

"101 calls has seen a significant increase, and we're just working through where those calls are coming from.

Some are coming from the public, some are coming from partner agencies. Then we need to understand why 101 calls are being made from partner agencies in that way to the police.

Despite that, during June, we saw an average answer time of four minutes, fourteen seconds.

85% of the one-on-one calls were answered within five minutes.

So in broad terms for the public, if you ring us, we will be able to get to you within five minutes, even for a non-urgent call. "

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